Refunds

Refunds, deposits, and the chair

These rules apply to fan curation requests, limited digital issue drops, Spider-Verse collector editions, and issue reading sessions described on this site. They do not cover print merch, subscriptions, or checkout carts, because we do not offer those.

Eligibility and timeframe

Ask for a refund in writing to info@cloud-accesspoint.click within fourteen days of the curator’s confirmation email, unless work has already started as defined below. Include your name, the drop code or brief date, and whether you want a full or partial return.

Full refund

A full refund applies if we have not begun sourcing or sequencing, and if a reading-session chair has been cancelled with at least forty-eight hours’ notice. Open drop places cancelled before the drop’s close date, where files have not been handed off, are also returned in full.

Partial refund

If sourcing has started but files have not been handed off, we refund the unused half of a custom curation or bound-edition fee after subtracting documented hours already spent, described in the reply. A session cancelled inside forty-eight hours but before the start time is refunded half.

Non-refundable

Edition cards and cover notes already written for a numbered copy. Files already handed off. A missed reading session with no notice. A deposit that held a sequencing calendar after we turned down another brief for the same week, once those two working days of holding have passed and work has started.

Work already started

Work starts when a curator confirms that covers are being pulled or notes are being drafted. After that point, refunds follow the partial rule. Materials we purchase only for your private set (for example a replacement scan) are deducted at cost.

Process and timing

We confirm receipt of a refund request within two working days and complete an approved refund within fourteen working days. Money returns by the same method you used off-site to pay the quote or deposit. This website never holds card numbers.

Rescheduling and no-shows

Reading sessions may be moved once with forty-eight hours’ notice at no extra chair fee. A no-show uses the hour. Custom curation timelines shift if you delay answers to sourcing questions by more than seven days; the deposit still holds the original calendar week unless we agree a new one.

Exceptions

If we cannot verify issues we already quoted, you may cancel for a full refund even after sourcing began. If a drop code never reaches handoff because we withdrew it, every collected place is returned in full.